Privacy Policy Apps

Introduction

This Privacy Policy applies between you and MetOcean Telematics (“MetOcean”), the provider of the Orion mobile application (“Orion” or “the app”). MetOcean takes the privacy of your information seriously. This privacy policy applies to MetOcean’s use of any data collected by Orion or provided by you in relation to your use of the app and MetOcean hardware or supported third-party hardware. This Privacy Policy should be read alongside and in addition to any Terms of Sale or Terms of Service you have agreed to with MetOcean as part of your purchase or hardware and/or satellite or cellular airtime products. If you do not agree to the terms of this Privacy Policy, please stop using the app.

For the purposes of all applicable data protection laws, MetOcean Telematics is the “data controller”. This means that MetOcean determines the purposes for which and the way your data is processed.

Data Collected

MetOcean may collect the following data from you and/or your organization as part of your account set-up and regular usage of the app:

  • Name(s)
  • Email address(es)

This data may be linked to other information MetOcean has collected from your organization, including, but not limited to, billing and contact information, and devices or services purchased.

MetOcean may also automatically collect the following derivative data when accessing MetOcean’s servers while using the app:

  • IP address
  • Access times
  • Mobile device type, operating system, and version

The Orion app may also use Firebase Analytics to analyze and track users’ use of the app to determine usage behaviour and assist in the design and development of future improvements to MetOcean’s software and services. Data collected for this purpose does not include any identifying or sensitive information from your devices, configurations, or reports. By accessing and using Orion, you consent to this collection and use of this data by the third-party vendor. MetOcean encourages you to review their Privacy Policy alongside this Privacy Policy to understand how this data is collected and used. MetOcean does not transfer any personal information to the vendor as part of this service.

Use of your Data

Collecting this information allows MetOcean to provide you with an efficient and effective experience for configuring and using your devices. Specifically, we may use it for the following purposes:

  • Creating and managing your account
  • Emailing you regarding your account, devices, or services
  • Providing technical support or customer service for your devices or services
  • Compiling statistical data and analytics for internal use
  • Monitor usage and trends of the app and our services
  • Improve the efficiency or capabilities of the app and our services
  • Assist law enforcement and respond to subpoenas as required by law

Disclosure of Collected Information

Under certain circumstances, MetOcean may share collected information with external partners. These are as follows:

  • If the release of information is necessary to respond to legal processes or to protect the rights, property, and safety of others as required by any applicable laws or regulations.
  • With third parties performing services for MetOcean, such as data analysis or customer services.
  • As part of MetOcean’s previously described use of Firebase Analytics.
  • With the MetOcean partner or reseller from which your device was purchased.
  • With advertisers or investors for the purpose of MetOcean’s general business activities and analysis, as permitted by law.
  • In the event of the sale of business assets related to the Orion app, or MetOcean’s merger with or acquisition by another entity.

Removal of Collected Personal Information

You may at any time update the information in your account or terminate your account by contacting MetOcean’s Support department (support@metocean.com). Upon receiving your request to terminate an account, MetOcean will remove or deactivate your account and information from active databases. Some information may still be retained in order to troubleshoot problems, assist in investigations, or comply with other legal requirements.

Contact Us

If you have and questions or concerns regarding the content of this Privacy Policy, please contact us. MetOcean’s postal address is:

MetOcean Telematics

11 Thornhill Drive

Dartmouth, NS

B3B 1R9

Canada

MetOcean may also be reached via telephone at +1 902 468 2505, or email at support@metocean.com.